DELIVERY POLICY
We undertake to despatch your order within 7 business days. We will confirm delivery of your order via email if you provide your email address.
 
DELIVERY DESTINATIONS
We ship online orders within Singapore only. To ensure quick and reliable delivery, we deliver all orders to Non-P.O.Box addresses during weekday between 12pm to 5pm.
 
RECIPIENT NOT HOME
If the recipient is not home when your delivery is made, please call our customer service representative at 6281 1198 to arrange a convenient time for re-delivery arrangement. (SGD30 charge - subject to GST, will be chargeable for re-delivery).
 
Note: We guarantee delivery of our products to your doorstep. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable.
 
DELIVERY CHARGES
We provide FREE DELIVERY for order SGD150 and above (inclusive of GST). A delivery fee of SGD30 (subject to GST) is applicable for order below SGD150. All products within a single order will be made in one delivery.
 
SELF COLLECTION
Customer must present order acknowledgement receipt to the counter upon collection of goods. Self collection must be made 3 business days after payment and within 7 days at SONG-CHO Mapex sales office at 37 Jalan Pemimpin #01-08 Mapex S577177 (Marymount MRT, exit B).
 
Should there be any unforeseen circumstances that the customer is not able to collect the goods within 14 days, please call our customer service hotline at 62811198 to re-arrange for a collection time.
 
*For Return and Privacy Policy, please refer to our Terms and Conditions.
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